Roles currently available at Sycamore;
Job posted 14/08/25
Job Title: Internal Sales/Account Manager – Lighting (KBB Industry) – Garforth, Leeds
Location: Garforth, Leeds
Employment Type: Full-time
Salary: Competitive, based on experience
About Us
Sycamore Lighting is a leading lighting supplier in the KBB (Kitchen, Bedroom, Bathroom) industry, based in Garforth, Leeds. We supply high-quality, innovative lighting solutions to customers across the UK and pride ourselves on delivering excellent customer service and building long-term relationships.
The Role
We are looking for a bright, friendly, and confident Internal Salesperson to join our team at Sycamore Lighting. You will be responsible for managing and developing a portfolio of customer accounts in the KBB sector, ensuring they receive excellent service and identifying opportunities to grow their business with us. You’ll be great on the phone, comfortable making outbound calls to existing and prospective customers, and bring a positive, can-do attitude to every conversation. The role will also involve a small amount of order processing and administrative support.
Key Responsibilities
- Act as the main point of contact for an assigned portfolio of customer accounts in the KBB sector
Respond to customer enquiries via phone and email promptly and warmly
Proactively contact customers to follow up on quotes, introduce new products, and explore opportunities for growth
Prepare and follow up on quotations to convert into sales orders
Process customer orders accurately using our internal systems
Use CRM and Management Information (MI) tools to record activity, track opportunities, and monitor account performance
Keep records up-to-date in our CRM and order management systems
Work closely with external sales, operations, and suppliers to ensure smooth order fulfilment
Identify opportunities to upsell and cross-sell additional products
Assist in resolving any order or delivery issues
Skills & Experience
Previous experience in internal sales, account management, or a proactive customer service role is essential
Comfortable making outbound calls and building relationships over the phone
Excellent telephone manner – confident, friendly, and professional
Experience using CRM and Management Information tools to manage customer data and monitor sales performance
Strong attention to detail and accuracy when processing orders
Confident using Microsoft Office (especially Excel) and order processing systems
Naturally positive, approachable, and able to build rapport quickly
Experience in the lighting or KBB industry would be helpful but is not essential
What We Offer
Competitive salary based on experience
Friendly, supportive working environment
Training on our products, CRM, and Management Information tools
Opportunities for career development within the business
Free onsite parking
Working Hours: Monday to Thursday 08:30–17:00, Friday 08:30–16:00
If you are proactive, customer-focused, and enjoy building relationships while keeping things organised, we would love to hear from you.
How to Apply:
Please submit your CV along with a short covering note telling us why you think you would be a great fit for this role at Sycamore Lighting. Please email jane@sycamoreLED.com